1. What is VoIP?
2. Advantages of VoIP in Call Centers.
3. Facilities Provided by VoIP in Call Centers
4. Solutions
Inbound / Outbound calls, Chat, E-Mail Management & IP Fax services. State-of-the-art, IVR, automatic call distribution, computer telephony & multimedia based systems
Inbound / Outbound calls, Chat, E-Mail Management & IP Fax services. State-of-the-art, IVR, automatic call distribution, computer telephony & multimedia based systems
Tirth InfoTech Calls Centers and Tech Support Services
For technology consumers, the quality of support they receive is just as important as the quality of the product itself. Because of an increasing dependence on technology, swift guidance to address issues is critical in maintaining customer satisfaction and loyalty. In today's competitive marketplace, the frustration produced by busy signals, long hold times, and incompetent staff can quickly result in lost customers.
Targeted for industries with dynamic product life cycles, such as high technology, Tirth InfoTech call centers provide a broad range of technical support and help desk services focused on achieving measurable, total customer satisfaction for your business. We employ dedicated, technically trained teams on an integrated, multi-channel platform to provide comprehensive technical product support. We tailor the technical support process, including required activities, escalation procedures, and system level reporting to meet the specific needs of your business. Additionally, we provide insight into your future product development initiatives by analyzing product-related call patterns gathered from technical support functions.
A sample of our tech support call center experiences includes:
• Troubleshooting calls
• Software problems
• Internet service problems
• Computer hardware problems
• Up-sell/cross-sell programs
• Corporate help desk support
• Warranty or post-warranty support
In Below Section Give The Link
1. Super Admin Section
2. Admin Section
3. Monitoring Section
4. Agent Section
Super Admin SectionIn
this section administrators can add/update phones, conferences in the system.
Admin Section
In this section administrators can perform following functions:
• Manage system users
• Manage campaigns
• Manage lists
• Load leads
• View various reports such as “Sever Stats”, ”Park Report“, “Autodial Report”, etc.
Monitoring Section
Here administrators can see Inbound/outbound calls, Parked calls and conferences. Administrators can barge in local or outbound lines, dial to any agent, send voicemail to agents, join any conference and check voicemail.
Agent Section:
1. After logging in, agents can start dialing calls.
2. Campaigns can be configured to use automatic or manual dialing.
3. If a campaign is configured for manual dialing, Agents can dial numbers manually.
4. When agent dials a number, he/she can view customer and campaign information.
5. Agent can perform following functions when on live call:
• Park call
• View campaign information
• Transfer call
• Send DTMF
6. Agents can tag all calls.