1. What is VoIP?
2. Advantages of VoIP in Call Centers.
3. Facilities Provided by VoIP in Call Centers
4. Solutions
Inbound / Outbound calls, Chat, E-Mail Management & IP Fax services. State-of-the-art, IVR, automatic call distribution, computer telephony & multimedia based systems
VoIP Voice Over Internet Protocol (VoIP)
1. Asterisk Based Telecom Gateway
Asterisk also provides various Voicemail services like Directory Assistance, Call Queuing, Call Conferencing, Interactive Voice Responses, Caller ID services, Call Waiting, Call Forwarding, Anonymous call rejection, three-way calling and many others. KR Software has identified the Asterisk Open Source PBX as an excellent solution for our customer.
Benefits:
• Freedom
• Frequency
• Maturity
• Cost
Features:
• Interactive Voice Response
• Local and Remote Call Agents
• Music On Hold
• Music On Transfer
• Route by Caller ID
2. Call Center Solutions
VoIP call center is an extremely flexible platform that can operate in several different telephonic environments. Multiple telephone and automated phones can be achieved at lower cost by using this software.
Features:
• Availability of server-client environment allows quick reaction time
• User friendly GUI & complete security
• Remote as well as real-time management & monitoring
• Bringing together geographically distributed call centers together to form a virtual contact center
3. VoIP Solutions
It is asterisk based call center software solution designed to maximize the productivity, efficiency and effectiveness of your virtual VOIP call center.
Features:
Inexpensive hardware requirements
Remote usability (agent and manager)
Unlimited scalability
Centralized control
Open system design
No geographic limitations
Hardware independent
Applications:
Scripting
Support .html
Reporting
Database integration
Predictive dialers
Inbound/OB/blending
Multiple simultaneous campaigns
Dialer