1. What is VoIP?
2. Advantages of VoIP in Call Centers.
3. Facilities Provided by VoIP in Call

Centers
4. Solutions

1. Dialer
2. VoIP Min
3. Call Routing
4. DID

5. Project Outsourcing
6. call Center Solution

Inbound / Outbound calls, Chat, E-Mail Management & IP Fax services. State-of-the-art, IVR, automatic call distribution, computer telephony & multimedia based systems

1. What is VoIP?
2. Advantages of VoIP in Call Centers.
3. Facilities Provided by VoIP in Call Centers
4. Solutions

What is VoIP?

Voice Over Internet Protocol (VoIP) has been discussed for years. But this technology is beginning to play an important role in contact/call centers worldwide. By providing a means to cut costs and simplify management.

VoIP is a viable technology for Inbound / Outbound, distributed call centers, for inbound centric call centers, and remote agents.

These environments can benefit greatly from lower long term cost of ownership.

Advantages of VoIP in Call Centers.

Advanced ACD

Interactive Voice Response
Monitoring & Voice Logging
Predictive, Automatic, Preview dialers